Privacy policy

Your Information and Privacy
Primrose Web Design (trading name of Medical Education Systems Limited) takes the privacy and security of your personal information seriously. We regularly review the information we collect to ensure it remains secure, relevant, and necessary for the provision of our services. Where information is no longer required, we will securely delete or anonymise it in accordance with applicable legal and operational requirements.This privacy information relates to Primrose Web Design, which acts as the data controller for the personal information described below.

Information We Collect
We may collect and store the following types of information:
Your contact details, including name, email address, telephone number, and business information.
Information about your business, including your existing website, services, business activities, and location.
Information about how you found our website, including referral links, advertising campaigns, or search engines.
Information relating to your use of our website, such as pages visited, actions taken, and browsing behaviour.
Details of any promotional offers, discounts, or special pricing associated with your account.
Recordings or transcripts of telephone calls, video calls, emails, and live chat conversations for quality assurance, training, and verification purposes.
Information relating to your use of our client portal, website management systems, and hosted services, including features accessed and usage activity.
Website analytics and visitor data relating to websites hosted or developed by us on your behalf.

Why We Collect This Information
We collect and process personal information for legitimate business purposes, including:
Preparing accurate quotations and service proposals.
Delivering and managing the services you request.
Improving the usability, performance, and effectiveness of our website and systems.
Understanding how users find and interact with our website so we can improve marketing efficiency and reduce unnecessary advertising costs.
Communicating with you regarding your services, including billing, support updates, maintenance notices, and new features.
Monitoring and improving the performance, security, and reliability of our systems and services.
Providing website analytics, traffic reporting, and technical support for websites we host or manage.

How We Protect Your Information
We take appropriate technical and organisational measures to safeguard your information, including:
Hosting data on secure servers located within the United Kingdom or European Economic Area (EEA), including infrastructure provided by trusted cloud providers such as Amazon Web Services.
Encrypting data transmitted between your device and our systems using secure SSL/TLS connections.
Restricting access to personal data to authorised personnel only.
Using secure physical and digital security measures to protect stored information against unauthorised access, loss, misuse, or disclosure.

Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.We may share information with carefully selected third-party service providers who assist us in operating our business and delivering services to you. These providers may include hosting providers, payment processors, communication tools, analytics platforms, and email delivery services.For email communications and marketing, we may use services such as Mailchimp to send relevant updates and service information. Information shared is limited to what is reasonably necessary to provide those services.Any information held by Primrose Web Design may also be accessible to its current or future trading names, subsidiaries, or affiliated entities where necessary for operational purposes.

Data Retention Following Account Closure
If your account is closed or services are terminated, we may retain certain information, including:
Historical communications and correspondence.
Contact details and account records.
Content, files, or materials associated with services previously provided.

We may retain this information for legitimate business and legal purposes, including:
Restoring services if requested in future.
Maintaining account and transaction history.
Contacting you regarding outstanding balances, credits, or legal matters.
Staff training and quality assurance.
Compliance with legal, regulatory, tax, or contractual obligations.
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Requesting Removal of Your Data
You may request the removal of your personal data by contacting us in writing. To make a data removal request: Email: info@primrosewebdesign.co.uk, Subject line: “Data Removal Request”. Please include:Your full name and relevant contact details. A description of the information you would like removed. For security purposes, we may request additional information to verify your identity before processing your request. Upon receiving your request, we will: Acknowledge receipt within 7 business days. Review and process the request within 14 business days where reasonably possible. Confirm once the request has been completed. In certain circumstances, we may be legally or operationally required to retain specific information, including for tax, fraud prevention, contractual, or regulatory purposes. Where this applies, we will explain why certain data cannot be removed immediately.Please note that deletion of certain data may affect your ability to access or continue using some of our services.

Cookies
What Are Cookies?
Cookies are small text files stored on your device by your web browser when you visit a website. They allow websites to recognise your browser and remember certain information, preferences, or actions between pages and visits.Without cookies, websites may not function correctly. For example, features such as login sessions, shopping baskets, forms, or saved preferences may not work as expected.
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Managing or Disabling Cookies
Most web browsers allow you to control, restrict, or disable cookies through their settings. Instructions for managing cookies can usually be found through your browser’s help section or support website. Please note that disabling or blocking cookies may affect the functionality and performance of this website and other websites you visit.

Cookies We May Use
The cookies used on our website may include:Cookies that remember login details or usernames to make access to our management systems more convenient.Cookies used to track visits originating from advertising campaigns, referral links, or marketing platforms.Cookies used by live chat systems to maintain conversations while you move between pages or return to the website.Cookies used to remember promotional offers, discounts, or quote-related information.Analytics cookies used to measure website traffic, visitor behaviour, and website performance through services such as Google Analytics.Functional cookies required for website security, accessibility, and core site operation.From time to time, third-party tools or integrations used on our website may update or change the cookies they place on your device. As a result, the above list may not always represent a complete or exhaustive record of every cookie in use. We regularly review and audit cookies associated with our website wherever reasonably possible.
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Customer Websites
‍If you are a customer of Primrose Web Design, websites or platforms we provide on your behalf may also use essential cookies in order to function correctly. These may include cookies for user sessions, ecommerce functionality, analytics, or website preferences. As the owner or operator of your website, you are responsible for ensuring that your own website complies with applicable cookie and privacy laws, including providing any necessary cookie notices or consent mechanisms to your visitors where required.